We are happy to ship anywhere in the United States. As of now, we do not ship internationally. All orders are delivered via USPS Priority Mail. The estimated transit time is between 2-3 business days. If you would like a different shipping method please contact us via email or telephone. Dormouse is not responsible for any theft of your package or failure to deliver by the carrier.
We hope that you absolutely love your Dormouse items, however, if you are not satisfied you may return your order within 15 days of delivery for an exchange or refund with proof of purchase. All items must be unwashed, unused, and returned in the same condition that you received them. Please note that Dormouse is not responsible to pay for return shipping fees. Refunds will be issued upon receipt of the merchandise given that it is still in new condition. The original cost of shipping is non-refundable.
Please note that all personalized and customized items are FINAL SALE. Mistakes can happen and if we have made one on your order please contact us immediately so that we can rectify it.
For returns please contact us at email@example.com with your order number and a description of the item you are returning.
BY PURCHASING ON OUR WEBSITE YOU AGREE TO THE ABOVE POLICIES.