FAQs / Ordering Information

 

Infant Styles & Sizing
Our tees are available in short & long sleeve for infants: 6-12 month & 12-18 month sizes. The infant tees fit true to size with a comfortable stretch, so if in doubt, order the next size up. They will shrink just a bit the first time washed. The lap tee neck is designed for easy on & off.

Our ‘baby bundles’ & burp cloth sets are made from the softest 100% all-white cotton. They will shrink when washed the first time, but still fit on the larger side so your little one will have room to grow. The onesies have the lap neck & snap bottom for easy on & off. The ‘karate pant’ has a wide leg & elastic waist.

Toddler Styles & Sizing
Our tees are available in short & long sleeve for toddlers in 2T & 4T. The toddler long sleeve tees tend to run a little small so you may want to order a size up. A tall or big 2 year old could wear a 4T with room to grow. The toddler short sleeves run true to size & are boxier than the long sleeve style. All toddler shirts have a crew neck.

Colors
Due to different settings on monitors, exact colors of the tee shirts, towels, blankets & embroidery options cannot be assured. We try to match the colors on screen as closely as possible to the actual fabrics & threads.

Fabric & Care
Dormouse Tees are embroidered on 100% cotton garments made by American Apparel (sweatshop-free & made in the USA). All our clothing, towels & blankets are machine washable. For best results, wash in cold water & dry on low heat.

Payment Information & Gift Certificates
Our authorized online retailer is PayPal. All major credit cards are accepted (visa, mastercard,amex & discover). You do not need to have a PayPal account to pay online. You will receive an email confirmation after your order is placed.

Please contact us by phone (307.413.1632) or email (info@dormousejh.com) to arrange a Dormouse gift certificate…the perfect gift if you just can’t decide. We will send it directly to you or the recipient.

Privacy & Security
PayPal offers proven fraud protection to ensure safe, online credit card transactions. To ensure a secure transaction, all credit card information is encrypted during transmission & then stored on a secure server. Your credit card information will never be reused except to issue refunds. We will never share or sell your name, email or address to anyone without your permission. We will only use your email address or phone number to contact you about your order or upcoming Dormouse trunk shows, new products or sales.

Shipping Information
We ship using USPS Priority mail. Domestic shipping & handling costs are added to your order at checkout. Please contact us directly for any shipments outside the US. Stock items are shipped approximately 5 days after your order is placed & payment is confirmed by PayPal. Allow an additional week for personalized items. We will send you an email to notify you of any delays. If any item is unavailable after the order is placed we will contact you immediately & your card will not be charged.

Returns & Exchanges Policy
We want you to be completely satisfied with your order. Stock/non-personalized items can be returned within 14 days of the shipping date in perfect condition (unworn & unwashed). We cannot accept returns after 14 days. Personalized or special order items cannot be returned. Shipping on returned items is non-refundable. Please contact us directly before sending back any merchandise at info@dormousejh.com.

Please include a copy of your invoice with the reason for the return. Return shipping costs are the responsibility of the customer unless it was our mistake. If any item is returned in less than perfect condition, we will be unable to issue a refund for the item. Once we receive your package, we will refund your credit card. We will notify you by email once the return has been processed & your card has been credited. To order a different item, please place a new order on our website.

Sale Tax
6% Sales Tax will be applied at checkout for orders being shipped within Wyoming.